General information

Policy relating to Living-in Accommodation (LIA) is determined by the Department of Defence and is outlined on the ADF Pay and Conditions site.

You can arrange delegate access to your Online Services account for another person. This could be your partner or another chosen representative. A delegate can perform all functions in Online Services which relate to you as a Defence member.

 

What can they do?

Your delegate will be authorised to perform the following tasks in Online Services on your behalf:

  • Current Housing Solution related actions (e.g., view and select available Service Residences)
  • Modify postal address and contact details
  • Rental Allowance related actions (e.g., Apply for Rental Allowance, complete Rental Allowance Reviews, apply for Rental Allowance Advances)
  • Apply for LIA.

How to appoint a delegate

You can appoint a delegate through Online Services:

  • Go to 'My Account', 'My Profile' and then 'Manage Delegates'
  • Follow the prompts to enter the relevant contact details*
  • Select ‘Create Delegation’
  • Once created, it will sit in pending status until the delegate responds to the automatic email notification to accept or reject the request.

*Please note, if you are asked to enter a confirmation key, this will be your chosen mix of numbers and/or letters (e.g., 1234). You will need to provide the confirmation key to your nominated delegate for them to use when accepting your request, noting it is case sensitive.

 

Can I remove my appointed delegate?


Yes, you can remove your appointed delegate at any time in your Online Services account. In the ‘Manage Delegates’ section select the bin icon and follow the prompts.

The entitlement to retain housing is closely linked to removal entitlements. If your posting or course signal states that you are entitled to a removal, then you must vacate your current housing and request a new LIA room upon your return. If entitlement to removal is not listed on your course or posting signal and you are returning to your location afterwards then you may retain your LIA room, however, you will continue to pay for that room. Additionally, you are able to occupy LIA in the temporary location at no charge.

The entitlement to retain housing is closely linked to removal entitlements. If your posting or course signal states that you are entitled to a removal, then you must vacate your current housing and request a new LIA room upon your return. If entitlement to removal is not listed on your course or posting signal and you are returning to your location afterwards then you may retain your LIA room, however, you will continue to pay for that room. Additionally, you are able to occupy LIA in the temporary location at no charge.

APS members who work for Department of Defence may occupy a transit LIA for business travel if the location is not their usual place of work. If you are required to be away from your usual place of work for longer than 7 days and wish to occupy LIA, you will be required to seek written approval from the Directorate of Relocations and Housing drh.sa@defence.gov.au and submit that approval via an Online LIA enquiry in Online Services. As LIA is a priority for Defence operational requirements, any booking for APS may be cancelled by the base at any time.

Couldn’t find the answer you were looking for?

If you need to get in contact with us, please submit an enquiry via Online Services. If you have an urgent enquiry, you can call us on 139 342.