How to access information about you.

The Australian Privacy Act gives you the right to access your personal information.

To find out what personal information we may hold about you and how we use this information, you can go to our Privacy policy.

Your right to access your personal information is not absolute.

Where your information may cojoined with another person’s information, we may refuse access under some circumstances.

You also do not have the right under the Privacy Act to request non-personal information, such as commercial material.

Further information

Anyone can make a request for information by phone or through the online inquiry portal.

If you are a member, lessor or contractor you can also find information about you on the Online Services Portal.

Check your Online Services portal

The Online Services portal enables you as members, lessors, or suppliers, to self-serve and access information.

Any registered user can access and download information quickly by clicking the Online Services button at the top of this page.

Contact us

If you need any other personal information not available via Online Services Portal you can contact us for assistance.

Be ready to verify your identity and clearly identify the information or documents you are seeking.

Generally, only you or another person you have authorised, such as a legal guardian or authorised agent, can make the request.

We may ask for confirmation of identity and other documentation before we provide any personal information.

Please see our Privacy Policy for more information about how we use and disclose your information.

If your request for information relates to a complaint, please refer to our Customer Care resolution and contact information here - Customer care.

You can also make a request for documents under the Freedom of information Act . To find out more, you can go to our Freedom of information page.