About our surveys
Your thoughts and opinions on the services we provide are important to us. Each year we conduct a number of surveys with ADF members, their partners or spouses, and landlords to measure the levels of satisfaction with our products and services.
Through these surveys we gain insights needed to align our housing solutions with real‑world requirements, drive targeted improvements, measure our performance against key metrics, and maintain transparency and accountability to our stakeholders.
Your privacy is important to us
DHA adheres to Australian Privacy Principles under the Privacy Act 1988 (Cth). All surveys are designed and managed by staff qualified and experienced in survey methodology. While survey data is matched to demographics and property information, all surveys are received and treated in the strictest confidence by our research team. Survey responses are combined and summarised prior to reporting to ensure that individuals are unable to be identified.
Our telephone surveys are carried out by an Australian contractor and all personal information is stored in Australia at all times. The contractor abides by Federal Government Privacy Principles and is a member of the Australian Market and Social Research Society (AMSRS). This contractor acts on DHA’s behalf.
Please refer to our privacy statement for more information.
Our current surveys
ADF member surveys
DHA conducts several surveys throughout the year with Defence members and their families. The results of these surveys are used to improve our housing solutions for Defence members and their families, and ensure maintenance requests are attended to appropriately.
Annual occupant survey
The annual accommodation survey is the largest survey conducted by DHA. The survey is conducted online and involves ADF members who have:
- been residing in the same residence for more than 12 months
- occupied a property that was constructed or acquired by DHA in the previous 12 months
- moved into a newly acquired or newly constructed property in the previous 12 months
- been residing in a members choice accommodation
- been residing in private property under rental allowance.
The questions in this survey are designed to meet Defence and internal KPIs, as well as to ask a broad range of questions to inform DHA's strategic direction.
Maintenance survey
The maintenance survey measures ADF member satisfaction with the maintenance service, for both responsiveness and emergency after-hours maintenance service, as well as satisfaction with the service provided by contractors. It is a rolling survey conducted on a weekly basis of ADF members living in service residences who have requested and have had responsive maintenance completed.
Relocation survey
The relocation survey measures satisfaction with housing for ADF members who have recently relocated into, or out of, a DHA managed property. The purpose of the survey is to assess performance against KPIs and to identify areas that need improvement.
Living-In Accommodation (LIA) surveys
Defence Housing Australia (DHA) is responsible for running the booking system for Living-In Accommodation (LIA), which is accommodation provided on military bases. The purpose of the LIA surveys is to seek feedback from Defence members about the booking system in order to assess services, improve customer service and report on performance against KPI targets set by the Department of Defence.
Annual Landlord survey
The annual landlord survey measures satisfaction with DHA's property management service and other aspects of leasing with DHA.
End of lease survey
The end of lease survey is provided to all landlords who have a property that is being handed back either at the end of the lease or due to a reduction in the lease term.
Comments and feedback
If you have any comments or feedback about DHA that is not covered by our surveys please submit an online enquiry.
Assistance with surveys
For information on how to complete our surveys, please read our
frequently asked questions or
email the Surveys team.