Cleaning
1 – 2 weeks prior to uplift you should ensure the property is cleaned to the required standard. A cleaning checklist is provided at the end of this section.
You do not need to clean the area where your large appliances and pieces of furniture have been located.
After you have vacated, the property will be prepared for the new occupants which includes steam clean of carpets.
Keys, locks and remotes
On the day you vacate you need to put one set of keys in the lock box provided.
Place remaining keys (and any other security devices and remotes) in the top kitchen drawer.
NOTE: DHA do not hold spare keys to the property. You will be responsible for the cost of replacement keys and/or gaining access if they are not left in the lock box when you move out.
Tip: If you experience any issues with the lockbox on the day of vacating, please call DHA.
Disconnection of utility services
When you vacate, you will need to disconnect and pay the final utility bills. If you do not notify your provider, you will be liable for any ongoing charges.
Mail redirection
You must arrange the redirection of all personal mail. Contact Australia Post for information on mail redirection services.
Rubbish skips
If you arrange additional rubbish collection such as a skip bin, payment and collection must be finalised before your uplift.
Any damage caused to the property by contractors or skips will be considered non-fair wear-and-tear.
Removal of furniture and effects
On the day of uplift, please clearly identify any non-fixed items that are to remain at the property such as:
- remotes, keys, heaters, clothes dryers, user manuals.
We suggest placing all small items that are to remain at the property in the kitchen drawers to avoid being packed by the removalists.
Ensure all personal effects and furniture have been removed from the property. If any personal items are left at the property and you cannot arrange for their collection, you will be charged for removal and disposal.
Concealed damage
If concealed damage (i.e. behind a cupboard) is identified after you vacate the property this is considered as non-fair wear-and-tear.
DHA will contact you to discuss the repairs required.
Contractor damage to the property
If the removals contractor causes damage to the property, it must be recorded on the contractor’s inventory form before they leave the property; you should also request a copy for yourself.
The damage must then be reported to Toll Transitions who will issue you with a reference number.
If the contactor refuses to record and accept the responsibility, you should contact Toll Transitions immediately and take photographic evidence where possible.
