Emergency and routine maintenance

If your request is urgent and relates to an immediate risk to health, safety, or property (such as gas leaks, flooding, or power outages), please call DHA’s 24/7 maintenance line on 139 342 immediately.

Emergency maintenance cannot be reported via Online Services.

Emergency maintenance

What is emergency maintenance?

An issue that poses any immediate health, safety, or security risks to occupants or the property.

How to report

  • Call DHA’s 24/7 maintenance line on 139 342.
  • Emergency maintenance cannot be logged online due to its urgency.

Emergency maintenance is

  • gas leaks
  • burst pipes, major leaks, or no water
  • serious flooding or roof leaks
  • sewer blockages
  • dangerous electrical faults or no power
  • storm, fire, or impact damage
  • hot water system failure
  • fault or damage leading to unsafe or insecure premises
  • smoke alarms not working
  • no oven or all hotplates not working
  • no toilet facilities
  • no heating or cooling (in extreme weather).

What to expect

  • A contractor will contact you within 4 hours.
  • Attendance the property within 24 hours, subject to external factors such as access to parts, strata approvals etc.

Please note

Not all issues qualify as emergencies. For example, the following issues are not classified as emergencies:

  • the loss of a heater when it is not cold, or
  • the loss of one air conditioning unit when others are working.

Routine maintenance

What is routine maintenance?

Any maintenance issue that doesn’t pose an immediate risk to health, safety or property and does not form part of your maintenance responsibilities.

How to report a routine maintenance item

Log in to Online Services. From the dashboard, go to Quick Links > Maintenance > Report Maintenance.

Routine maintenance includes

  • dripping taps
  • broken blinds
  • one non-working hotplate
  • minor wall damage.

Before you log a maintenance issue

Check our Troubleshooting guides. These may help you resolve the issue without waiting.

What to expect

  • Routine requests are usually resolved within 28 days.
  • Urgent but non-emergency issues may be prioritised if a minor issue is likely to worsen if not repaired.

Need an appliance manual?

Search Manuals Online.

Already reported a maintenance issue?

Track your request and contractor details via Online Services anytime.