A pre-vacation inspection (PVI) occurs prior to you moving out. Defence Housing Australia will contact you to arrange a suitable time.
It is a requirement that the Defence member is present at the PVI so that you understand your obligations for maintenance and any potential tenant charges.
If you are unable to attend your PVI, you may appoint someone to attend on your behalf. This person may be your partner or a representative. Login to Online Services today to appoint an agent.
Agents can be appointed under 'Your current tenancy details' or 'My Account' in Online Services
At your PVI, your property manager will:
Discuss your cleaning requirements
Before you move out, you must clean the property to the required standard. Your tenancy agreement explains the standard.
You must also organise professional carpet cleaning for the day after your furniture is removed.
We can provide a list of recommended cleaners.
Identify non-fair wear and tear
You must repair any damage to the property from non-fair wear and tear.
You may ask us to organise repairs through one of our contractors. If you do, the charge of the repairs will be listed as a ‘tenant charge’ on the Inspection Condition Report.
Complete the Inspection Condition Report (ICR) with you
The ICR identifies potential and/or tenant charges you may be responsible for. By signing the ICR you are acknowledging that all noted charges and information is correct.
If you dispute some of the charges, we'll note this on the ICR as a 'tenant disputed charge'. Your property manager will provide you with a Details of Dispute form and you will need to complete this form and submit it to your property manager within 5 working days.
Address any concerns
Your PVI is an opportunity to ask questions, or raise any concerns.
You can also submit an enquiry via Online Services.