Defence requires a Rent Allowance (RA) review be undertaken every year. This is to make sure everyone who receives RA is getting the amount they are eligible for. The review is conducted via Online Services.
The review occurs in the first half of the year with an email sent to all participants outlining the start date and due date of the review.
The review only takes a few minutes to complete with 9 questions to answer. For most participants, supporting documents are not required. Your Online Services dashboard will prompt you if documents are required.
If prompted to provide a current rent receipt or tenant ledger, the document must show the:
- address of the rental property
- amount and period of rent payment
- name of the agent or owner you pay rent to.
If you rent privately, you can upload a signed statement from the owner or landlord. It must show all the details above. Or, complete an Owner/Member statement available on our Forms page.
Policy relating to the RA Review is outlined on the ADF Pay and Conditions site.
Who needs to participate?
You must take part in the review, unless:
- you moved into your RA property not long before the RA Review began, or
- you will move out of your RA property within 2 weeks after the review starts.
Can I ask someone else to complete it for me?
You can authorise another person to complete the review for you. Log in to Online Services and click 'Nominate a delegate'.
What if my rent amount has changed?
DHA will assess your review to determine if your rent allowance needs to be recalculated.
What if I make a mistake in my review questions?
If you make a mistake, raise an enquiry via Online Services'.
What happens if I do not complete the review?
If you do not provide the information by the due date, we may suspend your RA.
What happens after I complete the review and upload my documents (if applicable)?
After we receive your completed review and supporting documents, we will assess your RA within 12 weeks. We will email you the outcome of your review including any changes to the RA amount you receive, if applicable.
Will changes in my personal circumstances affect the amount of RA I receive?
Generally, the following changes can affect your RA amount or eligibility:
- Change in categorisation
- Property purchase
- Move to a new location
- Change in how many people share with you
You can use the Rent Allowance Calculator to estimate your new RA amount.
I will be away for the period of the RA Review. Who do I inform?
If you know you’ll be away during the review, let us know by submitting an enquiry via Online Services. We’ll arrange for you to complete it before you leave.