Service Charter
Our commitment to you
When you interact with DHA Customer Care, we will:
- listen, be respectful and professional in our dealings with you
- where appropriate, provide reasons for decisions we make that impact you, and keep you informed
- assist you where we can
- do what we say we will do
- respect your privacy
How you can help us
You can help us provide the best possible service by:
- treating our employees with respect and courtesy
- telling us if you need special assistance with accessing our services
- understanding and meeting your obligations (including contractual conditions)
- providing us with information that we need
Feedback, compliments and complaints
Tell us what you think
Your feedback is welcome and provides us with an opportunity to improve our service. Of course, compliments are also welcome.
To provide feedback, compliments or complaints you can: