RAAF Base Townsville

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Getting there

RAAF Base Townsville is approximately 3 kilometres west of the Townsville CBD.  The main entrance, open 24 hours/day, is located on the corner of Pilkington St and Ingham Road, Garbutt.

Key collection and returns

Accommodation Office

Address: Building 104, Edwards Avenue
Business hours: 0730-1600, Monday-Friday
Business hours phone: 07 4430 2774 
Email: RAAFTownsville.Accommodation@spotless.com.au
After hours address: Pass Office, Ingham Road
After hours phone: 0455 079 423

  • Key collection and return is via the Accommodation Office
  • Keys can be collected between 1400 and 1600, Monday-Friday
  • After hours key collection and return is via the Pass Office
  • March out inspections must be booked via the Accommodation Office at least 6 weeks prior to departure
  • Rooms are to be vacated by 1000 hrs
  • Lost keys must be notified to the Accommodation Office immediately. A cost will be incurred for replacement

Room/cabin information


  • Transit up to 21 days - Rooms/cabins provisioned with soap, toilet paper and towel (replenished and cleaned every seven days)
  • Permanent or Transit for more than 22 days - You will need to bring your own toiletries, towel and clean your own room/cabin (excluding Duty Officer, Recruit or Cadet accommodation)

For further information about your room/cabin, contact the Accommodation Office. It is essential that you are aware of your living-in obligations in accordance with PACMAN, Annex 7.4.A: Licence to Live In.

VIP rooms/cabins

As DHA cannot take requests for GPCAPT (E) and above, please contact TVL Air Base Command Post (ABCP).

Non-duty bookings

Non-duty bookings attract a charge in accordance with Defence policy (FINMAN). Cost recovery will be initiated by the Accommodation Office after key collection. Queries regarding this should be directed to the Accommodation Office.

Handy phone numbers



Pass Office

07 4430 1870


07 4752 1888 b/h

0455 079 423 a/h

Base Services Support Centre
(for Service Requests)

1300 658 975

Mess Manager

0419 540 509

Change to your booking?

You can modify bookings online using Online Services.

Alternatively, call DHA on 139 342 for assistance.
Last updated November 2023