DHA prides itself in delivering customer service with every interaction and we are confident our staff can handle your requests.
If you are not satisfied with this assistance provided you can request your feedback be escalated using the steps outlined below.
Request to have the matter escalated and for your feedback to be
reviewed and a resolution proposed at the local level.
If the matter was unable to be resolved to your satisfaction, you
can request a formal meeting with the Manager.
If a suitable resolution is not reached at step two you can request
the National Service Delivery Manager review your case.
If after step three you are not satisfied with the outcome you can email us or write to:
National Customer Relations
Defence Housing Australia
26 Brisbane Avenue
Barton ACT 2600
If you're not satisfied with the outcome of our process you may file a complaint with the Commonwealth Ombudsman by calling 1300 362 072
, emailing firstname.lastname@example.org
or visiting ombudsman.gov.au
If you are a Defence member you may request a review by the Joint Housing and Accommodation Review Committee (JHARC) as outlined in the ADF Pay and Conditions Manual (PACMAN) Volume 2 Chapter 7 Annex 7.1.