Life as a Property Manager - meet Emma

Dive into the realm of property management with Emma, a Senior Property Manager at DHA. With a strong connection to the Defence community, Emma’s career is defined by her expertise and hands-on approach in navigating the complexities of property management.

What sparked your journey into property management?

My journey into property management was ignited by a genuine passion for interior design and a fascination with the intricate world of property builds. As a Defence spouse, I met a few Property Managers along the way who inspired me to explore this field.

What skills do you consider pivotal for success as a Property Manager with DHA?

Navigating the dynamic field of property management with DHA demands a diverse skill set.

Effective communication lies at the heart, allowing me to understand and address the unique needs of Defence families. Empathy, de-escalation techniques, proficiency in administrative processes, and meticulous organisational skills collectively shape my daily interactions.

It’s the combination of these skills that allows me to bring a personal touch to my role and make a positive impact.

When you decided to step into the realm of property management, what drew you specifically to DHA? 

Stepping into property management, I was drawn to DHA for its unwavering focus on Defence. The clear directives provided by Defence set DHA apart from other roles. As a Defence family member, I felt a profound connection knowing I could contribute to the support network for Defence families.

In your role, you find joy in assisting Defence families to settle into new locations. What are some of your favourite moments?

Assisting Defence families during Welcome visits is truly rewarding. Each visit presents an opportunity to paint a picture of warmth, create lasting impressions and build relationships. These moments foster a sense of belonging for Defence families in their new locations. It's these connections that make my role deeply fulfilling.

What's the most challenging aspect of your role?

Navigating property management comes with its challenges, particularly when directives pose limitations. This delicate balance involves honest communication and managing family expectations within these boundaries. It requires a nuanced approach to ensure understanding while adhering to the structured framework.

Reflecting on your time with DHA, how has your experience unfolded?

Since joining DHA in 2022, my journey has been marked by significant growth and unique opportunities. Transitioning from an eager learner to a Senior Property Manager, I now find myself in a role where I mentor a dedicated team and manage a diverse property portfolio. This journey embodies the very essence of a dynamic career in property management, where every new experience contributes to my professional growth.

Emma and family
Emma at waterfall with family
Emma and spouse