You can claim reimbursement for the metered water usage at your property. To seek a reimbursement provide us with the following documents:
- a copy of all pages of the invoice which shows:
- property address
- itemised charges
- meter reading dates
- number of kilolitres consumed
- proof of payment (i.e. a receipt) which shows the date you made the payment.
You must provide these documents by email to firstname.lastname@example.org.
Or you can post documents to:
PO Box 4923
Kingston ACT 2604
We will credit your account and report the transaction on your monthly statement. If we receive your documents by the 18th day of the month the credit will appear on your next monthly statement.
We recommend that you present water bills within 18 months of the bill date.
See also: Special instruction – Water rate charges.