As the property owner, you can claim reimbursement for the metered water usage at your DHA property. To seek a reimbursement to this entitlement, please provide the following to us via email or by post:
PO Box 4923
Kingston ACT 2604
When seeking reimbursement, you must provide:
- a copy of all pages of the invoice (showing the property address, itemised charges, meter reading dates and the quantity of kilolitres consumed)
- proof of payment (i.e. a receipt) which shows the date payment was made.
We will provide a credit to your account for the appropriate amount and report the transaction on your monthly statement. We recommend that water bills be presented within 18 months of the bill date. Reimbursement requests received by the 18th day of the month will appear on your next rental statement. Requests received after this date will appear on the following months rental statement.
If you have opted to use the bill-paying service, we will pay your account in full and deduct the fixed service; environmental charges; and fixed sewerage charges from your rental statement.
If you are interested in learning more about how our bill-paying service can assist, please visit Bill-paying service.
See also: Special instruction – Water rate charges.
If you need more information about managing your accounts, you can email us or alternatively call 139 342.