Property care

We manage the occupants of your property. These are Defence members or Defence families, and in some instances civilians.

We coordinate the occupants’ residency period.

If the property is ever unoccupied we undertake general grounds maintenance, water gardens, prune trees and mow lawns.

There is no need for you to inspect the property throughout the lease term. But we can arrange an inspection each year if you wish.

Your lease agreement may include an annual rent review. Each year we engage an independent licensed valuer to provide a rent recommendation. This could be an increase, decrease or a recommendation that there be no change to the rent.

We will notify you of our recommendation for the new rent amount. We may ask you to provide us with a Landlord’s Assessment in writing to inform us (as the tenant) of the new rent amount.

If you disagree with our recommendation, you may be eligible to complete a secondary market rent valuation process.

If your lease does not include a rent review, we will pay rent per the entitlement stated in the lease.

If you have more questions about the rent review try our FAQ’s.

For the life of the lease, we organise and cover the cost of:

• most non-structural repairs
• general upkeep of grounds and gardens.

Any work we arrange is undertaken by a licensed or qualified tradesperson.

As with any property investment, you keep some responsibilities such as:

• maintaining essential services such as water, electricity and gas
• maintaining appropriate insurance cover
• repairing damage caused by subsidence, pest infestation, fire, lightning, flood or storm
• repair work covered by a warranty held by you
• major landscaping.

If repairs are your responsibility, we will contact you to discuss the work with you. These will need to be undertaken at your cost.

We list completed repairs in Online Services under the 'Maintenance' tab. The tab show repairs covered by our service and repairs which are your responsibility.

Your lease agreement and property care contract define the repairs included in our service.

Lease end repair

As the end of the lease agreement approaches we ensure your property is:

• cleaned to a professional standard
• with appliances clean and in working order
• the dwelling, grounds and landscaping are in a neat and tidy condition.

Emergency repair

In the event of an emergency, we will act on your behalf. The emergency could be anything from flooding, fire or a breakdown of an essential service.

We cover the cost of repairs to items for which we are responsible.

We're here to help you manage your property. We conduct periodic inspections and provide access for repairs. The inspection reports are available in Online Services.

Should a contractor or insurer need access to the property we can arrange an inspection time. Reasons for access include:

• valuations
• depreciation schedules
• real estate inspections
• mid-lease sales
• pest or building inspections.

Submit your requests for access by email. Ensure you tell us your preferred dates and the name and role of people who need access.

You may also want to view the property yourself. If so, contact us to schedule a time that is suitable for you and the occupant. Due to the unique nature of our occupants and their employment, additional privacy and security measures are applied. No pictures can be taken of the property while the property is occupied.

There may be a delay in accessing your property where the occupant is deployed or on course.

The images available in Online Services may not be current. Where possible, we will take new photographs during the changeover of occupants. All photographs will be date stamped.

A visual inspection that is undertaken by our staff and the resulting report does not and cannot make comment upon:

• the assessment or detection of defects including rising damp and leaks
• the presence or absence of pests including timber pests
• common property areas
• site drainage apart from surface water drainage
• the durability of exposed finishes
• any matters that are regulated by law or relevant Code or Standard
• and any areas or items that could not be inspected by our staff.