If you receive a water bill after the end of your lease you may be eligible for reimbursement of the usage component. You must request this within 18 months of receiving the bill.
We will reimburse to your nominated bank account, any consumption attributed to our tenancy.
Update your details
If you used the bill-paying service, update your account contact details with the service provider. DHA cannot update your mailing information with external providers issuing bills. Bills received by DHA following the handback will not be paid or redirected.
Lease registration and caveats
A lease registered on the Title Deed of the property will remain until the end of the lease or until you register a Surrender of Lease or Withdrawal of Caveat.
Contact the state or territory Land Titles Office to get the necessary documentation. You must pay any associated fees.
If you have any questions about the property handback process, email us or call 139 342 between 8.30 am to 5 pm (AEST).