Defence Housing Australia

Our Annual Report2016–17

This report outlines DHA's performance against stated objectives and performance measures for the period 1 July 2016 to 30 June 2017 as set out in our Corporate Plan 2016–17 and publicly available Statement of Corporate Intent.

Staffing

Staff are critical to DHA's success. As at 30 June 2017, we employed 658 staff across Australia in 20 regional offices, four regionally based telephone contact centres, a Sydney central business district office and our head office in Canberra. DHA is the only Government Business Enterprise that employs it staff under the Public Service Act 1999.

658staff employed across Australia1

Staff by broadband classification

283
DHA3-4
211
DHA5–6
154
EL1–2
10
SES–MD

Staff by employment type

Full-time 89.2% Part-time 10.5%
89.2
%
10.8
%

Staff by location

Regional office
289
Head office
234
Contact center
103
Sydney CBD office
32

Staff by gender

66.4%
%
Female
33.6%
%
Male
13.8
%
staff turnover rate2
5.9
%
recordable injuries per million work hours

1Figures include ongoing and non-ongoing staff at their substantive classification as at 30 June 2017. They exclude inoperative staff (those on long-term leave), staff engaged through an employment agency and Board members.

2Staff retention and turnover rate is calculated by dividing the inverting aggregated staff initiated separation rate by average head count for the previous four quarters.

Property

As at 30 June 2017, DHA managed 18,841 properties worth $11 billion in all capital cities, major regional centres and some remote locations of Australia where the Australian Defence Force (ADF) has a presence.

The majority of properties were integrated throughout the community, close to ADF bases and establishments, and close to a range of amenities and services such as transport, shopping facilities and schools.

1Total portfolio includes properties tenanted by ADF members, privately leased properties, vacant properties, properties offline for maintenance, properties pending sale or disposal, properties pending transfer to our portfolio and properties that are not servicing an active client (including 728 properties that are either not on the Defence rent bill while they undergo major works or are being transferred out of our portfolio).

18,841
1
number of properties under management

Our portfolio by classification

16,900
Members with Dependants
1,217
Member Choice Accommodation
724
Others

Our portfolio by ownership type

Leased
13,149
DHA-owned
3,408
Defence-owned
1,116
Annuity
444

Portfolio by type

House
13,982
Townhouse
2,159
Apartment
759

Portfolio by age (years)

Age Number of properties
0–2
2,257
3–5
2,107
6–10
5,014
Age Number of properties
11–15
3,773
16–20
1,424
21–30
2,197
Age Number of properties
31-40
38
41+
90

Portfolio by number of bedrooms

Number
of properties
Number
of bedrooms
6
444
5,955
10,052
429
12
2

Portfolio by type

House
11
Townhouse
57
Apartment
1,149

Portfolio by age (years)

Age Number of properties
0–2
702
3–5
249
6–10
120
Age Number of properties
11–15
87
16–20
13
21–30
23
Age Number of properties
31-40
5
41+
18

Portfolio by number of bedrooms

Number
of properties
Number
of bedrooms
140
1,010
67

Achievements

Housing solutions for ADF members and their families

93.3%
%
of members satisfied with overall customer service
87.3%
%
of members satisfied with their service residence (DHA-managed property)

Portfolio management KPIs

$
363.9
M
revenue generated from the property investment program
$
64.2
M
revenue generated from the disposal of surplus property
$
116.4
M
revenue generated from the sale of surplus development land and property

Property, tenancy and investor management

95.9%
%
of members satisfied with completed maintenance
94.6%
%
of investors satisfied with overall customer service

Financial KPIs

$
65
M
Net Profit After Tax
$
39
M
Annual dividend payment to the Australian Government
13,149
properties managed on behalf of investors
69,059
property inspections
343,736
343,736
incoming calls to contact centres
117,451
117,451
Living-in accommodation bookings
247,575
maintenance items raised