Major projects

Information and communication technologies

During 2013–14, the development of new and improved information technology solutions continued while sustaining business-as-usual capabilities. To support and deliver services such as property management, leasing operations, customer relationship management, staff training and development, DHA relies on robust information and technology systems. These systems support thousands of interactions every week with Defence members, builders, contractors, lessors, valuers, staff and Government.

Throughout the year, the suite of online services continued to expand to support field staff, Defence members and external stakeholders. This included delivering an extension to the overall housing allocation model by providing LIA booking and allocation services. The success of the delivery of this was reliant on a technology based solution that was integrated into Online Services. It now provides a seamless experience for Defence members when booking all types of on-base LIA.