Property and tenancy management
Objectives
- Housing supplied and managed effectively to meet the Defence Housing Forecast
- Information technology solutions supporting business capabilities
- Enhancing customer service experience and perceptions
Key performance indicator |
Target |
Achievement |
|---|---|---|
| Defence member satisfaction with completed maintenance | 90% |
95% |
| Defence member satisfaction with overall customer service | 80% |
92% |
| Maximising pre-allocation (rolling 12 month average) | 75% |
95% |
Major outcomes
