Contents

Guide to this report

1 Agency overview

• Chairman's foreword
• Acting Managing Director's review
• Our significant achievements
• About us
• Our organisational structure
• Our services to Defence
• Our housing portfolio
• Our financial structure

2 Performance reporting

• Performance at a glance
• Purpose 1
• Purpose 2
• Purpose 3
• Purpose 4

3 Management and accountability

• Corporate governance
• External scrutiny
• Information technology and digital communication
• Environmental performance
• DHA Investment Management Limited (DHA IML)

4 Financial statements

5 Appendices and reference information

• Appendix A: Property portfolio by type, ownership and location
• Appendix B: Board of Directors
• Appendix C: Workforce statistics
• Appendix D: Work, health and safety (WHS)
• Appendix E: Five-year financial summary
• Appendix F: Advertising and market research
• Index of Annual Report requirements
• Acronyms and abbreviations
• Our services and offices directory

Figures

• Figure 1: Our governance structure, 30 June 2016
• Figure 2: Our executive structure, 30 June 2016
• Figure 3: Our office network, 30 June 2016
• Figure 4: Our MWD and MCA portfolio by location, 30 June 2016
• Figure 5: Tenant satisfaction with DHA-managed housing, 2011–12 to 2015–16
• Figure 6: Tenant satisfaction with customer service, 2011–12 to 2015–16
• Figure 7: Tenant satisfaction with maintenance, 2011–12 to 2015–16
• Figure 8: Lessor satisfaction with customer service, 2011–12 to 2015–16
• Figure 9: MWD property type, 30 June 2016
• Figure 10: MWD property age (years), 30 June 2016
• Figure 11: MWD property bedrooms, 30 June 2016
• Figure 12: MCA property type, 30 June 2016
• Figure 13: MCA property age (years), 30 June 2016
• Figure 14: MCA property bedrooms, 30 June 2016
• Figure 15: NPAT and annual dividend payments, 2011–12 to 2015–16
• Figure 16: Revenue generated from the SLB program, 2011–12 to 2015–16
• Figure 17: All WHS incidents by person involved, 30 June 2016
• Figure 18: History of staff WHS incidents, 30 June 2016

Tables

• Table 1: Performance against the Corporate Plan, 2015–16
• Table 2: Employment performance, 2014–15 and 2015–16
• Table 3: Learning and development performance, 2014–15 and 2015–16
• Table 4: WHS performance, 2014–15 and 2015–16
• Table 5: MCA portfolio location and ownership, 30 June 2016
• Table 6: MWD portfolio location and ownership, 30 June 2016
• Table 7: Director attendance at scheduled Board and committee meetings, 2015–16
• Table 8: Resolutions without meeting, 2015–16
• Table 9: Ongoing and non-ongoing staff by classification and gender, 2014–15 and 2015–16
• Table 10: Full-time, part-time and casual staff by classification, 2014–15 and 2015–16
• Table 11: Ongoing staff by length of service and classification, 2014–15 and 2015–16
• Table 12: Ongoing and non-ongoing staff by location, 2014–15 and 2015–16
• Table 13: Ongoing and non-ongoing staff by employment instrument 2014–15 and 2015–16
• Table 14: EA gross salary ranges, 2014–15 and 2015–16
• Table 15: EA performance bonus maximum per cent of annual salary by classification
• Table 16: Performance pay by classification, 2014–15 performance cycle (paid in 2015–16)
• Table 17: Financial performance, 2011–12 to 2015–16
• Table 18: Advertising expenditure, 2015–16
• Table 19: Direct mail expenditure, 2015–16
• Table 20: Media placement expenditure, 2015–16
• Table 21: Market research expenditure, 2015–16
• Table 22: DHA compliance with list of requirements