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Defence aHousing Australia Annual Report 2015-16
DHA Annual Report 2015–16 > Agency overview > Our significant achievements
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Our significant achievements

18,767 properties under management worth $10.6 billion, 834 new properties acquired or constructed, 106 retail land lots acquired worth $33.0 million for future housing, 1,364 leased properties added, 7 large-scale land sites acquired worth $34.7 million for future housing, 136 Defence-owned properties upgraded. 11,993 periodic inspections, 6,922 welcome visits, 86,351 responsive maintenance items raised, 43,652 other property inspections, 13,169 properties managed on behalf of lessors. 86.2% of members satisfied with their DHA-managed property, 95.8% of members satisfied with completed property maintenance, 92.7% of members satisfied with overall customer service, 94.0% of lessors satisfied with overall customer service, 63.7% female staff versus 36.3% male staff, 598 staff employed across Australia, 86.9% staff retention and turnover rate, 10 recordable injuries per million work hours, 90.9% of staff employed full-time, 1.6% of salaries spent on staff training. $62.7 million annual dividend payment, $104.6 million net profit after tax, $428.8 million revenue from the SLB program, $320.5 million cash balance, More than 5,500 likes on Facebook reaching 15,000 people through liking, sharing and commenting on posts, Almost 2,000 Twitter followers, More than 1,750 LinkedIn followers, Ranked sixth out of 165 agencies in the National Archives of Australia’s Check-up Digital survey. Industry awards
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