Nominate someone to act on your behalf
You can appoint an agent or delegate to perform functions of your occupancy with DHA on your behalf. This article explains how personnel can appoint delegates or agents to manage housing and maintenance requests through Online Services.
As AUKUS personnel, you may choose to appoint a delegate or an agent to assist you with managing your housing. This could be your partner or another chosen representative. It is important to review, and update both delegates and appointed agents regularly, particularly when there is a change to your personal circumstances (e.g., when a relationship ends).
A delegate can manage all of your housing activities in Online Services(Opens in a new tab/window), whereas an agent can only attend inspections or welcome visits on your behalf.
Delegates
Your delegate is authorised to perform the following tasks in Online Services(Opens in a new tab/window) on your behalf:
- current housing related actions (e.g. view and select available Service residences)
- modify postal address and contact details.
Delegates cannot:
- appoint other delegates and/or agents on your behalf
- attend inspections unless also nominated as an agent
- attend a welcome visit for a DHA property.
Agents
If you can't attend a scheduled inspection at a DHA property, you can appoint an agent to attend on your behalf.
Your appointed agent can:
- accept full responsibility for standard carpet cleaning expenses and any non-fair wear and tear items identified
- accept actual or potential cost details as explained on the signed inspection condition report (ICR)
- accept all aspects associated with return/acceptance of the property to DHA
- allow access to the property in case of an emergency when the tenant is unavailable.
Agents cannot:
- perform any other functions in Online Services(Opens in a new tab/window) which relate to you as AUKUS personnel unless they have also been appointed as a delegate
- attend a welcome visit for a DHA property.
If you can't attend your welcome visit:
- Let us know via an Online Services(Opens in a new tab/window) enquiry
- If your face-to-face welcome visit is within the next 72 hours, contact us on 139 342.
What can my appointed agent see in Online Services(Opens in a new tab/window)?
The appointed agent will only see the below if they have been added as an attendee to an inspection (future and past inspection dates):
- tenant
- inspection reason
- inspection date and time
- property address
- completed inspections.
How to appoint an agent or delegate
You can appoint an agent or delegate through Online Services(Opens in a new tab/window).
- Go to 'My Account' and then 'Manage Agents' or 'Manage Delegates'.
- Follow the prompts to enter the relevant contact details and confirm that you accept the terms.*
- Select ‘Appoint as Agent’ or 'Create Delegation'.
- Your agent will receive an email invitation that requires their action. They need to accept or reject in Online Services(Opens in a new tab/window) before the invitation expires in 3 days.
* You may be asked to enter a confirmation key, which can be your chosen mix of numbers and letters (e.g. 1234). You need to provide the confirmation key to your nominated agent so they can accept your request, noting it is case sensitive.
How will I know if it’s been accepted or rejected?
You will get an email notification when the request is accepted, rejected or the invitation expires.
If accepted, the appointed agent or delegate will have their own username and password to log into Online Services(Opens in a new tab/window). They will also be prompted to set up their own Multi Factor Authentication (MFA).
Remove an agent or delegate
You can remove your appointed agent or delegate at any time in Online Services(Opens in a new tab/window).
- Go to 'My Account' and then 'Manage Delegates'.
- Select the bin icon and follow the prompts.