Emergency and routine maintenance
Maintaining your DHA property is a shared responsibility. DHA manages property maintenance and repairs, while occupants are responsible for the day-to-day care of the property and reporting issues as they arise.
This section explains how to report maintenance, what to do in an emergency, and your responsibilities for caring for your DHA property throughout your occupancy.
If your life, safety or property is at immediate risk, contact emergency services on 000.
If your request is urgent and involves an immediate risk to health, safety or security, call DHA's 24/7 maintenance line on 139 342.
What is emergency maintenance?
An issue that poses an immediate health, safety, or security risk to the occupants.
Emergency maintenance issues cannot be reported through Online Services.
Not all maintenance issues are emergencies
The following issues are generally considered routine maintenance and should be reported through Online Services:
- loss of a heater when weather conditions do not require heating
- loss of one air conditioning unit where other units within the property remain operational
- garage door faults where there is a lockable internal access door between the garage and the home.
If a garage door fault occurs, occupants remain responsible for ensuring their personal belongings are appropriately insured. DHA does not provide insurance cover for loss of or damage to personal possessions stored at the property.
Routine maintenance
Already reported maintenance?
Track your request and contractor details via Online Services anytime.