AUKUS - Helpful information and contacts

Online Services

Our Online Services (Opens in a new tab/window)portal enables you to interact with DHA conveniently and digitally for a range of enquiry types.

You can also report and view maintenance and update your information here.

Setting up an Online Services account and Multi-factor authentication

DHA Online Services(Opens in a new tab/window) provides AUKUS personnel and their families with self-service access to manage their housing needs.

Your Housing Office will advise DHA of your details and entitlements for accessing DHA properties.
Once DHA have received this, your Online Services account will be created and you will receive an email with details on how to access.
Ensure you can access the email sent by DHA within 5 days of requesting access. The passwordless link in the email expires after 5 days. If the link expires, call DHA on 139 342.
When creating an Online Services account, you will be prompted to set up MFA to verify your identity when logging in. MFA is a process that requires you to provide additional information before you can log in to Online Services(Opens in a new tab/window). It provides an additional layer of security to protect your sensitive information from any unauthorised login attempts.
To view step-by-step instructions and videos, visit MFA support
Refer to the Online Services Terms and conditions regarding usage.

Updating contact details

Log in to Online Services(Opens in a new tab/window) and select the My Account and Profile to view and update your:

contact details
login credentials
agent and delegate details
resident family and/or other persons.

Mobile contact details

We understand you may not have an Australian mobile number at the time your DHA profile is created. We ask that when you do have your Australian mobile number, you update this contact information as soon as possible via your Online Services. This will assist DHA and our contractors in contacting you promptly regarding your tenancy, inspections and maintenance. You will also receive relevant reminders and updates via text message.

Enquiries, complaints and compliments

Who to direct your enquiry or feedback to:

- DHA properties, including availability and standard
- services, such as furniture supply
- maintenance and inspections
- online services
- customer service
- behaviour of ADF occupants
- temporary accommodation for safety events.
- your entitlements and eligibility
- selection and allocation support
- local amenity, including schooling
- special needs for housing
- behaviour of other AUKUS occupants, even if in DHA properties
- temporary accommodation for any requirement other than a safety event during occupation; eg, pre and post occupancy or furniture changeovers.

We value your feedback and encourage you to share your thoughts with us — whether it’s a compliment, a suggestion, or a concern.

Feedback: Your insights help us improve. Share any suggestions that could help us enhance our services.
Compliments: If someone on our team has made a positive impact, let us know!
Complaints: We are committed to providing quality customer service. If we fall short of your expectations, you can request to have the matter investigated.

Feedback, compliments or complaints relating to the topics relevant to DHA as above can be submitted directly to a member of our team, via an Online Services(Opens in a new tab/window) enquiry or by sending us an email.

We're committed to continuously improving and addressing any issues in a fair and timely manner.

Our complaint management process

Our complaint management process provides an opportunity to have your concerns heard and investigated. More information on the process and how to lodge a formal complaint is available on the Customer Care page.

What you can expect from us:

Your concern or complaint will be acknowledged within 2 business days.
We aim to resolve complaints within 21 days, however the availability of supporting material and complexity of the matter may affect resolution timeframes.
We will keep you updated on the progress and explain any decisions.

If you are not satisfied with the outcome of your complaint investigation, DHA will provide guidance on the next steps available to you.

Contacts and resources (TO BE UPDATED)

Defence Housing Australia

DHA Forms

AUKUS Housing Resources

Housing Office for

United States

NSA Stirling -

United Kingdom

Property listed for sale

Occasionally the owners of DHA leased properties need to sell their investment property before the lease to DHA expires. When this happens, the property must be sold with the DHA lease agreement in place. This means when the property is purchased, the purchaser agrees to the conditions outlined in the existing DHA lease agreement.

Whilst the property remains leased to DHA, your occupancy should not be impacted by the sale, and you will not be required to vacate the premises as a result of the sale process. If any impacts to your occupancy are identified, DHA will contact you directly.

Whilst DHA endeavour to minimise disruption to you, we are required to work with the owner and their sales agent to facilitate the sale which will place some expectations on you as an occupant of the leased property.

- Access for sales related inspections- In accordance with DHA's lease agreement the owner is entitled to reasonable access should they wish to sell or value their house. As per the occupancy agreement you must allow reasonable access to the owner, the owner's representatives, and DHA staff for the purpose of sale and valuation.
- Removal of personal effects for photos - If photos are required to assist with marketing the property, you should remove personal effects that you do not want photographed prior to the photos been taken. The selling agent should provide adequate notice.
- Once the owner of the property notifies DHA of their intent to sell, DHA will pass on your contact details to the selling agent.
- The sales agent will contact you directly to talk through their process including access for inspections.
- The agent will liaise directly with you to build a working relationship through the sales process. DHA will continue to support yourself and the property owners.
The agent will liaise directly with you or your representative to arrange convenient times to access your residence.
DHA request that the sales agent give a minimum of 72 hours' notice for inspections and work with you to find mutually convenient times.
Whilst DHA discourage the agent from holding advertised open homes, the agent may request to do group inspections with your consent to minimise disruption.
Should you have any upcoming planned travel, deployment arrangements or periods of unavailability throughout the sale, contact midleasesales@dha.gov.au to discuss access arrangements.
As per the DHA residence agreement (DRA), you must notify DHA if your Service residence (SR) is likely to be unoccupied for more than 30 days. Contact details for a nominated representative should also be provided, as DHA may need access to the property in the case of inspections or emergencies.
DHA request that selling agent only arrange inspections with purchasers that have a genuine interest in purchasing the property.
The agent may request to do a virtual inspection. For this to proceed, the agent should:
- Understand and ensure it will be live and not recorded or uploaded online.
- Get written consent from the occupant.
- Ensure any sensitive material and/or photographs are obscured from view.
- Ensure that no people are filmed, including Defence members, their families or DHA staff.
DHA provide agents with recommended guidelines for selling a leased DHA property:
- A "For Sale" sign should not be displayed in front of the house.
- The property will not be advertised as "open for inspection" however group inspections may be arranged with your consent.
- You should be provided with sufficient time to remove personal effects, so they are not photographed.
- If the property is to be sold by auction, this will not be held on or adjacent to the property.
- A change of ownership will not affect the lease to DHA.