Defence aHousing Australia Annual Report 2014-15

Information management and technology

We are committed to improving the way we do business with our clients and customers through the use of technology and system enhancements. This helps to streamline our processes and enhances the client/customer experience and engagement.

Our systems

We rely on robust information and technology systems to support and deliver services, such as property management, leasing operations, customer relationship management and staff learning and development. These systems support thousands of interactions every week with our customers, contractors, lessors, staff and government.

During 2014–15, we developed new and improved information technology solutions in support of business led initiatives, while sustaining business-as-usual capabilities. Of note, we implemented new information communication technologies when establishing centralised contact centres and made more telecommunication options available to customers and contractors to improve staff engagement.

Our enterprise mobility

Building on our success in 2013–14, during the reporting period we continued to focus heavily on providing mobile capability solutions for our staff, customers and contractors.

We worked closely with the DoD to enable ADF members and their families to sign reports and forms electronically on mobile devices. The information securely synchronises to our enterprise application systems and is available to the tenant and/or the DoD where appropriate.

We used similar technology to enable our maintenance contractors to carry out their work and engage with us via mobile devices. Contractors can now receive allocated maintenance items for our properties, provide quotes, issue invoices, update their details and access training material via a mobile device. This has allowed our contractors greater flexibility and created a more streamlined and timely approach to the way work on our properties is completed.

Our website

We are committed to making our online services and information accessible to as many people as possible, regardless of ability.

We have designed our website to meet Australian Government standards and to display adequately on all common browsers, as well as on personal computer, laptop, tablet and smart phone devices.

You can contact us via our website ( for assistance with accessing information or if you experience other accessibility difficulties.