Online Services

A link to Online Services (Opens in a new tab/window) can be found at the top of your screen.

If you need to reset your password visit the Online Services(Opens in a new tab/window) log-in page. Select ‘forgotten your password’ and follow the prompts to provide your username.

If you have difficulty accessing Online Services you can contact us on 139 342 between 8.30 am – 5.00 pm AEST or email us.

Change your username through Online Services(Opens in a new tab/window) by selecting ‘My Account’ on the right hand side of the Dashboard, then ‘Change my username’.

Contact details

To update your contact details in Online Services(Opens in a new tab/window), select:

1. My Contact Details
2. Edit *
3. Update your details  
4. Save.

*Please note: if you own multiple properties, the postal address will need to be changed on each property individually (if applicable).

Bank details

To update your bank account details please complete the Landlord information form (PDF 514kb) and send it to us via email.  

Please make sure that all parties represented on the lease agreement sign the form before returning it to DHA.

Change of ownership

It is important that you inform us as soon as possible of any change in ownership of your DHA property.

Deceased estate

We understand this can be a difficult and confusing time. Our staff are trained to guide you through this sensitive process.

Please contact us as soon as practicable and we can guide you through the process.

You can access your Monthly and Annual landlord statements in Online Services(Opens in a new tab/window) now.  

To view your monthly statements in Online Services(Opens in a new tab/window) click on the ‘Statements’ tab on the home page.

Please note, the Annual end of financial year statements are not usually available until the third week of July. This is due to the high volume of properties DHA manages.

DHA will inform you in June of each year the availability of your Annual statement.

To access your EOFY statement open the Statements tab in your Online Services(Opens in a new tab/window) account and select Annual (the view defaults to Monthly) from the drop-down menu on the left of your screen.

For more details, refer to the:

• Monthly Statement User Guide (PDF 1030KB)

Landlord statement glossary

Refer to our Landlord Statement glossary if you’re unsure what some of the terms on your statements mean:

• Landlord Monthly Statement Glossary (PDF 441KB)

The video below also provides additional information on the improvements made to the monthly landlord statements in August 2021.

A delegate is a person you can nominate to perform landlord activities on your behalf using Online Services(Opens in a new tab/window).

Yes, your delegate must have their own account. This is to increase security and protect your information.

Your nominated delegate(s) are able to:

• View property, lease and rent information,
• View Rent Certificate (if applicable),
• Initiate Secondary Review (if applicable),
• Update postal address and contact details,
• Update Pest Inspection responsibility,
• View upcoming and completed maintenance,
• View complete Inspection Reports,
• View Monthly and Annual Financial Statements,
• View property documents, and
• Request appraisal and sale.

Your delegate can perform all functions in Online Services(Opens in a new tab/window) that relate to you as a landlord.

To nominate a delegate in Online Services(Opens in a new tab/window):

• Click My Account, and then Manage Delegates
• Click Create Delegation
• Follow the prompts to enter the relevant contact details and confirmation key*
• Read and accept the confirmation before selecting Create Delegation.

An email is sent to the delegate for them to accept or reject the request. You will receive an email letting you know if the delegate has accepted or rejected your request, or if it has expired.

*Please note: A confirmation key is a mix of case sensitive letters and/or numbers that you choose and provide to your nominated delegate(s) for them to use when accepting your request. Once the delegate has accepted the request, there is no requirement to record or remember the confirmation key.

You can view your delegate(s) at any time in Online Services(Opens in a new tab/window) in Manage Delegates.

Yes, you can remove your delegate at any time in Online Services(Opens in a new tab/window). In the Manage Delegates section select the bin icon and follow the prompts.