Property

Access

In accordance with your DHA Lease Agreement you may request access to your property for a number of reasons, including:

  • inspection
  • bank valuation
  • depreciation schedule
  • insurance claim
  • maintenance
  • mid-lease sale

To arrange access, please contact Lessor Management or call 139 342, option 2.

More information on accessing your property can be found here.



Inspections

Your property is inspected periodically and is subject to the occupants’ movements and postings.

More information can be found here.

If you would like to attend or request an inspection please contact Lessor Management or call 139 342, option 2.



Inspections reports are uploaded to Online Services automatically. You should receive a notification confirming when a report has been uploaded.

These reports are available under the ‘Inspections’ tab for your property.

If you require further information or assistance please contact Lessor Management or call 139 342, option 2.



The visual inspection undertaken by our staff and resulting report does not and cannot make comment upon:

  • the assessment or detection of defects (including rising damp and leaks)
  • the presence or absence of pests including timber pests
  • common property areas
  • site drainage (apart from surface water drainage)
  • durability of exposed finishes
  • any matters that are solely regulated by law or relevant Code or Standard
  • any area(s) or item(s) that could not be inspected by DHA staff.

Consequently, the Inspection report is not a guarantee that defects and/or damage does not exist1.

You may wish to obtain your own inspections for any of the excluded items. For further information or guidance please contact Lessor Management or call 139 342, option 2.


Occupant management

DHA is the tenant of your property and will pay the rent for the duration of the lease2.

The occupant of your property will be a Defence Force member or other authorised persons in accordance with the DHA Lease Agreement

More information on tenancy management can be found here.



We will inform you if your property is vacant for more than 30 days so you can advise your insurance provider if required.

We will notify you once your property is reoccupied.

During any vacant periods, DHA will:

  • continue to pay rent2
  • perform Property Care Services as described in the DHA Lease Agreement
  • undertake a vacancy management regime (grounds maintenance, periodic property inspections, and clear mailbox)

If you require further information please contact Lessor Management or call 139 342, option 2.


Repair and maintenance

DHA responsibility

DHA will generally not inform you of works carried out in accordance with the Repairs and Maintenance Service as specified in the DHA Lease Agreement.

The exception is where the work will significantly change the appearance of the property or involves structural alterations or additions. In this instance, a DHA representative will contact you to discuss the work.

DHA will choose the contractor for all works carried out under the Repairs and Maintenance Service.

If you wish to visit your property to review any maintenance works please contact Lessor Management.

More information on DHA Property Care can be found here.

If you require further information or assistance please contact Lessor Management or call 139 342, option 2.


Lessor responsibility

The DHA Lease Agreement outlines Lessor retained responsibilities.

DHA will seek your approval for works to be carried out in accordance with Lessor Retained Responsibilities as specified in the DHA Lease Agreement.

DHA will source quotes for any repairs and maintenance on your behalf using our panel of suitably qualified contractors. By using a DHA panel contractor, you can benefit from the competitive pricing schedules we have negotiated with the contractors.

Alternatively, you may prefer to source your own quotes from a licensed or suitably qualified trades person (holding the appropriate insurances).

DHA will coordinate access for the works to be carried out regardless of which contractor you chose.

If you are aware of any maintenance that is required for your property, for example, as a result of a pest inspection report, please contact Lessor Management to arrange these works.

If you wish to visit your property to review any maintenance works please contact Lessor Management.

If you require further information please contact Lessor Management or call 139 342, option 2.



If we have the correct warranty details on file, we will attempt to notify the appropriate party of the fault who will arrange repairs accordingly. This includes building defects.

More information on building warranties can be found here.

If there are any issues with the warranty, including rejection of liability for the repairs or concerns with the manner of the repairs that have been carried out, we will contact you to advise and seek your involvement with obtaining resolution.

In these instances, we will be unable to act on your behalf as the warranties are rights specific to property owners.

If you require further information or assistance please contact Lessor Management or call 139 342, option 2.

Occupant responsibility

DHA has a 24 hour maintenance hotline available to our occupants to report any maintenance, including emergencies.

In the unlikely event of malicious or negligent damage caused by the occupants, DHA will be responsible for rectifying any damage as part of the property care service.

If you require any further information or clarification please contact our Leasing team.


Emergency work

Emergencies require fast action - which is why we have a 24-hour emergency maintenance service.

In some circumstance we need to act before we can let you know that works have occurred.

More information on emergency repairs and maintenance can be found here.

In the event of an emergency situation affecting your property, DHA will contact you as soon as is practicable. If you have any concerns about an emergency situation, you can contact us for an update via Lessor Management or 139 342, option 2.


Contact us

Email: lessormanagement@dha.gov.au

Call: 139 342, option 2

Feedback
: We welcome your feedback on how we can improve this page or our services.

These resources are intended for information only. DHA does not accept any responsibility for any inaccuracy or actions taken in reliance upon this information.Please refer to your individual lease for full terms and conditions.
1. Investors/Lessors retain some responsibilities and risks
2. Rent is subject to abatement in limited circumstances. As per the DHA Lease Agreement, rent is paid where the property is able to be occupied. Should a property become uninhabitable during the term of the lease or due to a lessor’s breach of the lease terms, the rent may be withheld until the property has been rectified and can once again be occupied.