Property

In accordance with your lease agreement you may request access to your property for a number of reasons, including:

• inspection
• bank valuation
• depreciation schedule
• insurance claim
• maintenance
• mid-lease sale

To arrange access, please email us or call 139 342, option 2.

More information on accessing your property can be found here.

Your property is inspected periodically and is subject to the occupants’ movements and postings.

More information can be found here.

If you would like to attend or request an inspection please email us or call 139 342, option 2.

Inspections reports are uploaded to Online Services automatically. You should receive a notification confirming when a report has been uploaded.

These reports are available under the ‘Inspections’ tab for your property.

For further information or assistance please email us or call 139 342, option 2.

The visual inspection undertaken by our staff and resulting report does not and cannot make comment upon:

• the assessment or detection of defects (including rising damp and leaks)
• the presence or absence of pests including timber pests
• common property areas
• site drainage (apart from surface water drainage)
• durability of exposed finishes
• any matters that are solely regulated by law or relevant Code or Standard
• any area(s) or item(s) that could not be inspected by DHA staff.

Consequently, the Inspection report is not a guarantee that defects and/or damage does not exist¹.

You may wish to obtain your own inspections for any of the excluded items.

For further information or guidance please email us or call 139 342, option 2.

It is a requirement of your lease agreement to maintain a suitable insurance policy for your property for the duration of your lease¹

More information on insurance can be found here.

DHA is the tenant of your property and will pay the rent for the duration of the lease².

The occupant of your property will be a Defence Force member or other authorised persons in accordance with the lease agreement.

More information on tenancy management can be found here.

We will inform you if your property is vacant for more than 30 days so you can advise your insurance provider if required.

We will notify you once your property is reoccupied.

During any vacant periods, DHA will:

• continue to pay rent²
• perform services as described in the lease agreement and property care contract
• undertake a vacancy management regime (grounds maintenance, periodic property inspections, and clear mailbox)

For further information or assistance please email us or call 139 342, option 2.

DHA will generally not inform you of works carried out in accordance with the Repair Service as specified in the lease agreement.

The exception is where the work will significantly change the appearance of the property or involves structural alterations or additions. In this instance, a DHA representative will contact you to discuss the work.

DHA will choose the contractor for all works carried out under the Repair Service.

If you wish to visit your property to review any repair works please email us.

More information on Repair Service can be found here.

For further information or assistance please email us or call 139 342, option 2.

The lease agreement outlines landlord retained responsibilities.

DHA seek your approval for works to be carried out in accordance with your responsibilities as specified in the lease agreement and property care contract.

DHA are able to source quotes for any repairs on your behalf using our panel of suitably qualified contractors. By using a DHA panel contractor, you can benefit from the competitive pricing schedules we have negotiated with the contractors.

Alternatively, you may prefer to source your own quotes from a licensed or suitably qualified trades person (holding the appropriate insurances).

DHA will coordinate access for the works to be carried out regardless of which contractor you chose.

If you are aware of any repair or modification that is required for your property, for example, as a result of a pest inspection report, please email us to arrange these works.

If you wish to visit your property to inspect any repair works or need further information or assistance please email us or call 139 342, option 2.

If we have the correct warranty details on file, we will attempt to notify the appropriate party of the fault who will arrange repairs accordingly. This includes building defects.

More information on building warranties can be found here.

If there are any issues with the warranty, including rejection of liability for the repairs or concerns with the manner of the repairs that have been carried out, we will contact you to advise and seek your involvement with obtaining resolution.

In these instances, we will be unable to act on your behalf as the warranties are rights specific to property owners.

For further information or assistance please email us or call 139 342, option 2.

DHA has a 24 hour maintenance hotline available to our occupants to report any maintenance, including emergencies.

In the unlikely event of malicious or negligent damage caused by the occupants, DHA will be responsible for rectifying any damage as part of the property care service.

If you require any further information or clarification please email us.

Emergencies require fast action - which is why we have a 24-hour emergency repair service.

In some circumstance we need to act before we can let you know that works have occurred.

More information on emergency repairs can be found here.

In the event of an emergency situation affecting your property, DHA will contact you as soon as is practicable.

If you have any concerns about an emergency situation, you can email us for an update or call 139 342, option 2.