To prepare for your property handback, here are a few things to consider.
Access to Online Services
After the property is returned to you, your Online Services account will be deactivated. To ensure you have your required documentation, you should access your account and download any documents, historical reports or statements you may require before the final inspection. These documents will not be available to you once your account has been deactivated.
Last rental payment
Your rental payments are typically paid a month in advance, however the final month's rental payment will be held until after the final inspection. This is to allow us to reconcile the account and determine whether all outstanding debts are cleared and paid in full before the release of the final payment.
If we owe a balance back to you, it will be returned as a final payment in the following monthly payment after the reconciliation.
If you owe more money than the final rent payment will cover, a statement will be issued to you with the final amount owning. Any money owing must be paid within 14 days of the request for payment.
These transactions will be recorded on your final statement.
Appointing an Agent
When your handback appointment has been organised, you will have the option to attend in person, or to appoint an Agent to represent you.
If you choose to appoint an Agent, they will be authorised to perform the following:
- accept and negotiate outcomes in relation to any maintenance or identified non-fair wear-and-tear items as agreed.
- accept all aspects associated with the return and acceptance of the property, including, but not limited to signing documentation.