Throughout the lease term, we are responsible for organising and covering the cost of most non-structural repair. This includes general upkeep of grounds and gardens and ‘like-for-like’ replacement of fixed appliances if needed.
Any work we arrange is undertaken by a licensed or suitably qualified trades-person.
As with any property investment you retain some responsibilities, such as:
- Essential services (e.g. water, electricity and gas)
- Maintaining appropriate insurance cover, and
- Some repairs and maintenance.
A comprehensive list of each party’s responsibilities is set out in the agreement.
As the end of the lease agreement approaches, our service doesn't stop. We ensure your property is returned in good order. We ensure the property is professionally cleaned; appliances are clean and in good working order; and the dwelling, grounds and landscaping are in a neat and tidy condition.
Where the lease term is six years or longer, we paint the property internally. Where the lease term is nine years or more, we also replace the carpet and paint the external structure (except where this is the responsibility of a body corporate).
This means that with minimal effort, you can move in, rent privately or sell the property as you wish.
In the event of emergency—where action is needed to preserve the property and protect human health, safety and security—we act quickly on your behalf. Examples include flooding, fire or a breakdown or failure of any essential service or cooking appliance.
Upon notification, we will immediately arrange any repair to the property and, as applicable, contact you so that you can notify your insurer of the situation.
If the emergency arises from an item for which we are responsible for repair and maintenance, we bear the costs. If the emergency falls within your retained responsibilities, we will arrange the works and then recover the costs from you.