Members who have occupied a DHA property in the past five years and attended a Welcome Visit, or who are moving in to a property which does not contains asbestos materials or is not heritage listed will have the option to conduct a Self Service Welcome Visit.
This means you will not be contacted by DHA for a phone inspection nor will a DHA Representative meet you at the property the day prior to your occupancy.
Those members who don't meet the above criteria will be required to have a Welcome Visit with a DHA Representative.
If you are eligible for a Self Service Welcome Visit, however would prefer to have a traditional inspection (i.e. a DHA Representative will contact you prior to occupancy to conduct a phone inspection or will conduct an on site Welcome Visit), you can update your inspection preferences in Online Services.
Note: if your occupation is within the next seven days, and you wish to change your Welcome Visit preference, please contact us on 139 342. You will be unable to update your preferences in Online Services.
Details on how to gain access to the property will be provided to you by SMS the day prior to occupation. This information will also be available in your Online Services Account.
Your Tenancy Agreement
Your Tenancy Agreement is available for review once you have confirmed your selection of a DHA Residence. The Inspection Condition Report will become available the day prior to your occupation.
You will be required to print, sign and upload your Tenancy Agreement, and acknowledge the ICR terms and conditions in Online Services prior to your occupancy. Electronic signatures are unable to be accepted when returning your Tenancy Agreement. Please also ensure both the Service Member and Witness signatures have been completed before uploading in Online Services.