Defence Housing Australia (DHA) is on the road to mobile technology with the introduction of the latest mobile devices. Theses devices will allow DHA staff to provide more efficient service to Defence members and their families.
“DHA’s business continues to shift in line with the growing and changing needs of our Defence members,” Mr Howman said. “At DHA we strive to be at the forefront of residential development, but this innovation also needs to extend to the way we conduct business and the way that we provide our services to Defence members and their families.”
Among the benefits that members can expect will be the ability to log maintenance issues instantly during an inspection which can then be tracked via DHA’s Online Services, and plan upcoming inspections in a timelier manner.
“Online Services has always given Defence members the ability to log-in at any time and see the status of a maintenance request,” Mr Howman said. “But the mobile technology now means that those requests can be entered during an inspection, rather than when the DHA property manager gets back to the office. It just makes the process a little quicker.”
The need for more efficient processes has come on the back of some major transformation DHA had in the last six months including: the extension of its services agreement with Defence through to at least 2023.
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