News and Media
15 January 2010
Toll Transitions secures Defence Relocation Administration and Removals contract from 1 July 2010.
Relocations to 30 June 2010:
There are no changes to how relocations are currently managed:
- DHA remains your main point of contact for your relocation, and
- Toll Transitions remains your main point of contact for all removal related matters.
Changes to come in to effect from 1 July 2010:
From 1 July 2010 Toll Transitions will be responsible for the management of both Relocation Administration and Removal Services for Defence Members, and will be your main point of contact for all matters pertaining to your relocation including:
- Application For Removal (AFR) Lodgement
- Travel and Temporary Accommodation
- Relocation Entitlements and Reimbursements
- Removal and Storage
DHA will be the primary contact for Defence Housing and related services from 1 July 2010.
Who to contact and when?
Please note that relocations and removals taking place prior to 31 August 2010, which are submitted prior to 1 July 2010, will be finalised by DHA . DHA can be contacted on free call 1 800 249 711.
Members who have a relocation/removal date after 1 September 2010 and who wish to organise their removal prior to 1 July 2010 should contact Toll Transitions on free call
1 800 819 167* from 1 March 2010.
* Members will be connected to a dedicated Toll Transitions Relocation Administration team. The Team will be available on week days from 0800 AEST. All Toll regional offices will open for business on 1 July 2010.
For more information
Natalie Cooper (DHA) 0421 040 098