Relocations - Step 4: Our maintenance service

Step 4: Our maintenance service

To make sure your house remains at a quality standard, we provide a comprehensive maintenance service.

Routine Maintenance

For routine maintenance issues, phone 139 DHA (139 342) during business hours (8:30am - 4:30pm Monday to Friday)

Emergency maintenance services

A 24-hour, seven-day emergency maintenance service is available for repairs that affect the immediate health, safety and security of you, your family or the property. If you phone 139 DHA (139 342) after hours (4:30pm - 8:30am), you will be connected to the after-hours emergency maintenance service. If you call for a non-emergency maintenance issue, you will be asked to phone back during business hours.

What is an emergency?

The emergency maintenance service is available for repairs that affect the immediate health and safety of you and your family, or the security of the property. The emergency maintenance service covers problems such as:

burst water pipes or no water
serious flooding
sewer blockage
complete loss of power
electrical faults
internal lights and power fittings affected by water
gas leaks
fire or storm damage
loss of ALL toilet facilities

A contracted maintenance provider will respond to your emergency request within four hours and the maintenance work will be completed within 24 hours of receiving the request. If the maintenance work is greater than first anticipated, and outside the control of DHA (i.e. access to suppliers and necessary parts) it may take some more time. Builders defect liability - new homes.

If any defects arise during this period you should report these to the maintenance line on 139 DHA (139 342).

The Tenant Handbook provides further information on maintenance.