Compliments, complaints and feedback
At Defence Housing Australia (DHA), we encourage and appreciate your feedback. It allows us to track how we are meeting the service standards outlined in our Service Charter.
Your complaints and feedback provide DHA with an opportunity to improve our service to you. We also appreciate receiving positive feedback when we have met or exceeded your service expectations.
Our complaints resolution process is designed to ensure all complaints are dealt with in a fair and timely manner.
DHA’s complaints resolution process provides you with:
- an opportunity to have your concern heard and investigated
- a clear and direct process to resolve the dispute
- a fair and independent review
- a clear explanation of any decisions
At any stage in the process you may consult with your local Defence Relocations Housing Manager (DRHM) to seek guidance.
Complaint resolution process
How to contact the National Customer Relations Department
- Ph: 139 DHA (139 342)
- Email: clientservices@dha.gov.au
- Write to:
National Customer Relations Department
Defence Housing Australia
26 Brisbane Avenue
Barton ACT 2600
Step 2: Contact the National Customer Relations Department
If you are not satisfied with the outcome proposed by your HMC Manager and wish to escalate your issue or complaint you should contact DHA's National Customer Relations team by phone, email or in writing as shown above.
