Surveys
DHA conducts a number of surveys each year among Australia Defence Force (ADF) members and lessors in order to measure satisfaction with its products and services.
Staff members with qualifications and training in survey methodology are responsible for the design and conduct of surveys. Data collection for DHA's housing and maintenance surveys is carried out by an Australian contractor. All survey information remains in Australia at all times. This contractor abides by Federal Government Privacy Principles and is a member of the Australian Market and Social Research Society (AMSRS).
Note: Results do not identify individuals or individual responses.
In order to access the surveys online you will need to enable cookies and Javascript in your web browser and clear your cache. You can get instructions by clicking on the help menu of your browser. If you have any other technical difficulties please contact the Research Officer on (02) 6217 8526.
For all other matters related to DHA products and services, please contact our National Customer Service Line on 139 DHA (139 342) between 8am and 6pm EST Monday - Friday.
DHA's current online surveys
Have we recently handed back your property?
If so, complete a Lessor Relationship Survey
Do you have a question about a survey? Read Survey Frequently Asked Questions
Annual Tenant Survey
The Annual Tenant Survey is a postal survey that is conducted each year. It measures the satisfaction of tenants who have been living in a Service Residence for 12 months or longer.
Results
Respondents are asked to report on their satisfaction with their current dwelling, location of the home and various characteristics of the Service Residence (SR). Annual sample sizes ranged from 1835 to 4431.
Read a summary of the Annual Tenant Survey results (PDF - 1MB)
Trend in satisfaction with current DHA accommodation
Lessor Survey
Since surveying of lessors began in 2004, satisfaction with overall property management has been consistently greater than or equal to 93%, as can be seen in the chart below. Lessors' positive view of DHA is also demonstrated by the fact that this year 1337 (92%) lessors indicated that they would recommend investing in a DHA property, and 1049 (73%) reported that they would be likely to lease another DHA property in the future.
Satisfaction with property management
Maintenance Service Survey
The purpose of the Maintenance Service Survey is to determine the level of member satisfaction with the service and to confirm that invoiced work has been completed. The survey is conducted via phone using a randomly selected sample of ADF members living in Service Residences who had either responsive or after-hours emergency maintenance work orders completed at their dwelling.
Satisfaction with maintenance service overall