About DHA
Defence Housing Australia (DHA) was established in 1988 to provide housing for members of the Australian Defence Force and their families. We provide a complete housing solution, including property and tenancy management for our customers.
Our staff work to support Defence members at a number of Housing Management Centres (HMCs) in major regional centres and a number of outposts located around Australia to help families find a new home when the ADF member is posted to a new location.
DHA's head office is also located in Canberra and provides operational, financial, information technology, human resources, communications and corporate support to the organisation.
Vision
Excellence in Defence housing and related services
DHA implements Defence housing policy for ADF members and their families. To achieve excellence in Defence housing and related services DHA is required to provide responsive and supportive services, particularly in times of high ADF operational activity. Our staff members understand the needs of their customers and have detailed knowledge of Defence housing-related policies which enables us to achieve our vision to the benefit of Defence and its members.
Mission
To deliver total housing and related services that meet Defence operational and client needs through a strong customer and business focus
The mission requires DHA to provide housing where and when it is required, at a standard that supports Defence in the operational capability, recruitment and retention of highly trained personnel. Considerable flexibility is required to meet the changing housing requirements of a mobile Defence Force in a dynamic residential investment market.
Key Goals
DHA's key goals are to:
- meet the operational needs of the Department of Defence for housing;
- contribute to the recruitment and retention of Australian Defence Force (ADF) members and their families by meeting the members housing requirements;
- act in accordance with sound commercial practice;
- obtain a reasonable rate of return;
- be accountable to responsible Ministers and Parliament for outcomes;
- enhance the transparency of services provided to Defence; and
- comply with other objectives of the Australian Government.
Corporate Objectives 2011-12
DHA's corporate objectives are to:
- provide housing and related services that enhance Defence's operational capability, retention and recruitment objectives;
- meet agreed shareholder financial requirements;
- provide value to Defence and other clients;
- attract and retain lessors and other investors;
- operate commercially, efficiently and innovatively; and
- attract, develop and retain commercially minded, customer-focused staff.
Facts and figures
Defence Housing Australia (DHA) was established as a statutory authority under the Defence Housing Australia Act 1987. DHA manages around 18,000 residences in all states and territories of Australia, representing around $8 billion worth of housing stock. Over 60 per cent of these residences are owned by private investors and leased back to DHA through the Sale and Leaseback (SLB) Program.
Construction and Acquisition
DHA executes a comprehensive construction and acquisition program to meet Defence housing reqirements. More than 800 new properties per year are provisioned through construction or acquisition, the majority of which are sold and then leased back. Find out more about DHA's Housing Developments.
Sale and Leaseback Program
To assist in generating funds for the provision of new housing, the Sale and Leaseback Program was launched in 1996 under the Defence Housing Australia brand.
In 2011-2012, DHA plans to raise $325 million through the Sale and Leaseback program and a further $50.7 million through the disposal of properties that are no longer required. Find out more about investing with DHA.